Shipping policy

Shipping Policy

All orders ship from St. Louis, Missouri.

Processing Time
In-stock items usually ship within 1-2 business days. Pre-order and made-to-order items ship on the timeline listed on the product page. See Pre-Order and Made to Order for details.

Orders With Pre-Order Items
If your order includes a pre-order or out-of-stock item, we may hold the entire order until every item is available. If you need an in-stock item sooner, contact us and we can arrange separate shipping.

Apparel
Apparel ships separately from enclosures, even though it appears on your packing slip.

Domestic Shipping
Most domestic orders ship UPS Ground, which typically takes 1-5 business days in transit. Midwest orders usually arrive in 1-2 days; East and West Coast orders usually arrive in 3-4 days.

PO Boxes
If you provide a PO Box and UPS cannot deliver to it, your order may be delayed, since we do not ship USPS daily.

International Shipping
Canadian customers can also order through our distributor, Monarch Reptiles. UK customers should order through Arachnospace; shipments from the US to the UK are currently on hold.
Canadian and other international orders typically ship the following Friday, by UPS, FedEx, or USPS. Import taxes or duties may apply; these are outside our control and are the customer's responsibility.

Lost Packages
If your package is lost in transit, contact us as soon as possible and we will help resolve it.

Damaged, Defective, or Missing Items
Report these within 7 days of delivery. See our Return & Refund Policy for how to file a claim.

Questions about shipping? Email customerservice@tarantulacribs.com.