Our Guarantee

At Tarantula Cribs, we build our enclosures to last, and we stand behind them. Every enclosure is covered against manufacturing defects for one year from the date of delivery.

What's covered

• Seam or weld failures
• Defective hinges, lids, latches, or sliding doors
• Cracking, warping, or other material failures not caused by impact, heat, or misuse

What's not covered

• Scratches and cosmetic wear from normal use or cleaning
• Damage from drops, impacts, or improper handling
• Modifications such as drilling, cutting, or gluing
• Damage from cleaning products that harm acrylic, such as alcohol, ammonia, or solvent-based cleaners
• Heat damage from heat lamps, heat mats, or other heat sources placed too close to the enclosure
• Shipping damage. This must be reported within 7 days of delivery under our Return & Refund Policy.

How to file a claim

Email customerservice@tarantulacribs.com with your order number and clear photos of the issue. If your claim is approved, we will repair the enclosure, send a replacement part, or replace the enclosure, at our discretion.

See our Enclosure Care guide for cleaning and handling tips that keep your enclosure in top shape.