Shipping Damage/ Missing Items

  • In the event of shipping damage or manufacturer defect we will send you a return label for damaged enclosure and we will ship you a new enclosure.
  • Damage must be reported within 7 days of arrival. Send picture of damage or defect to info@tarantulacribs.com
  • Missing Items: If an item is missing from your package, first make sure the enclosure wasn't packaged inside another enclosure (for example 6" Cube inside the 8" Cube). If it is missing, please contact us within 7 days to rectify the issue.